Does a successful concept launch as a live shipping item or a pre-order?
After a concept is successful, it later launches as a pre-order item 1 - 2 months later.
When does a successful concept ship?
After a successful concept launches as a pre-order item, it will typically ship 3 - 6 months later.
After I vote for my concept and place my $2.99 deposit, when will I be charged the remaining amount?
This depends on when you make the deposit, you are informed of this information at checkout.
Can I change the payment method from the method I used to place my original deposit?
No, you cannot change the payment method. The original payment method will be charged the remaining amount.
What happens if my card declines when it comes to capturing the rest of the payment? Will the order be automatically canceled?
If your card declines, the order will remain in an unpaid state until you complete payment with your original payment method.
If a concept is unsuccessful, what happens?
If a concept is unsuccessful, it will not launch as an official product in the future. If you placed a deposit for an unsuccessful concept, you will be refunded 3 - 5 business days after the voting window ends.
Are successful concepts released for general sale?
Yes - if concepts are successful, they will be available later for general sale.
