FAQ

I need help with my order?
Please email support@youtooz.com with your question. For quicker service, please ensure to include your order number and make sure to contact us from the email address you placed your order with.
Do you ship worldwide?
We ship to most regions. See more info here.

NOTE: Some countries are currently inaccessible due to existing shipping regulations/restrictions. Please see these exceptions on our Shipping Policy
Do I have to pay taxes / customs fees on my order?
Shipments to the UK and EU are subject to VAT. Shipments to the US are subject to city and state specific tax.
NOTE: Additional customs fees may be charged upon delivery to shipments outside of the US. Youtooz is not responsible for these additional fees.
When will my order arrive?
Vinyl orders generally take 10-14 business days. Plush orders can vary based on region. See more info here.
How do I track my order?
Check your email for tracking notifications and use our Track My Order page.
Do you ship to P.O. boxes?
Yes.
What happens when a collectible is sold out?
Youtooz releases 1 drop of each collectible in limited quantities. After they sell out they will never be released again.
What is your refund policy?
If you have ordered a pre-order item that has not shipped out yet, we are happy to refund your order in full. Please contact support@youtooz.com with your order number from the account you placed your order with to do so.

If your Youtooz order has shipped, all sales are final - we do not allow refunds, returns or exchanges!
How can I pay?
We accept Visa, Mastercard, American Express, Discover, Diner's Club, JCB, Apple Pay, Google Pay and Shop Pay.

If you are having trouble on checkout using a debit card, please try using it through Apple Pay, Google Pay or Shop Pay.
Unfortunately we do not accept PayPal or iDEAL at this time.
Where do I type my discount code?
Type a discount code after you add an item to your cart during checkout. Discount codes cannot be retroactively applied to orders.
Where are Youtooz made?
Youtooz figures are made in China and Vietnam.
Can I combine discount codes?
Only one discount code can be used per order.
What is the store currency?
United States Dollar (USD).
Can I get a pink box for my plushie?
Unfortunately not, the pink boxes have been discontinued as of mid-2022 and are no longer in production.

I see the ShopPay installments payment plan at checkout but it does not work for me, why?

ShopPay installments are only available to US customers.

I ordered to the wrong address, can I change my shipment address?
Email support@youtooz.com with your Order ID, Name and Address where you want us to reroute your shipment. We will do our best to accommodate this, however are not able to give you any guarantees.