FAQ

I need help
Please email support@youtooz.com
Do you ship worldwide?
We ship to most regions. See more info here.
Do I have to pay taxes / customs on my order?
Shipments to the UK and EU are subject to VAT. Additional customs fees may be charged upon delivery to shipments outside of the US.
When will my order arrive?
5-10 business days in the United States. 8-14 business days everywhere else.
How do I track my order?
Check your email for tracking notifications and use our Track My Order page.
Do you ship to P.O. boxes?
Yes.
What happens when a collectible is sold out?
Youtooz releases 1 drop of each collectible in limited quantities. After they sell out they will never be released again.
What is your refund policy?
If you have ordered a pre-order figure that has not shipped out yet, we are happy to refund your order in full. Please contact support via email to do so.
Once your Youtooz is shipped, all sales are final - we do not allow refunds or exchanges!
How can I pay?
We accept Visa, Mastercard, American Express, Discover, Diner's Club, JCB, Apple Pay, Google Pay and Shop Pay.
If you are having trouble on checkout using a debit card, please try using it through Apple Pay, Google Pay or Shop Pay.
Unfortunately we do not accept PayPal or iDEAL at this time.
Where do I type my discount code?
Type a discount code after you add an item to your cart during checkout.
Where are Youtooz made?
Youtooz figures are made in China and Vietnam.
Can I combine discount codes?
Only one discount code per order.
What is the store currency?
United States Dollar (USD).
I ordered to the wrong address, can I change my shipment address?
Email support@youtooz.com with your Order ID, Name and Address where you want us to reroute your shipment. We will do our best to accommodate this, however are not able to give you any guarantees.